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A Big Thanks to all our guests who came to experience the array of unique marine life with Sea All Dolphin Swims in our backyard!
And a special thanks to everyone who takes time to write about their experience on Tripadvisor. It is always helpful for us to gain insight, from your point of view, it encourages us to maintain, to improve our services and try to make it a fantastic, memorable time for all.
So keep typing!!! – it is the best way to help us and other guests!
Here is the link if you haven’t reviewed your tour yet!
Here is the news:
Sea All Dolphin Swims has been rewarded for its strong commitment to customer service by recently being inducted into TRIPADVISOR’S, Certificate of Excellence – Hall of Fame.
TripAdvisor is the world’s largest travel site offers trusted advice from travellers and it attracts over 350 million monthly visitors and 225 million reviews and opinions and operates in over 45 countries.
The TripAdvisor Certificate of Excellence Hall of Fame has been created to honour businesses that consistently receive great customer reviews about their product and service. Winners include businesses from all over the world that have continually delivered superior customer experience.
In selecting Certificate of Excellence winners, which Sea All has been a winner for 5 years since its partnership with TripAdvisor, we have received a total 287 reviews with over 30% coming from international visitors.
TripAdvisor uses a proprietary algorithm to determine the honourees that takes into account the quality, quantity and currency of reviews and opinions submitted by travelers on TripAdvisor over a 12-month period as well as business’s tenure and ranking on the Popularity Index on the site. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.
“We are extremely proud to achieve this award. Tourism is so competitive these days. There are so many great operators here in Queenscliff, let alone out there globally.”
Knowing that comments are coming from customers who are probably comparing our service to that of any other operators such as South East Asia, New Zealand or interstate Australia is real accolade and a remarkable vote of confidence to our business and staff and their commitment to excellence.
This award is a true source of pride to the entire team at Sea All who all strive hard to give our customers a truly memorable experience in all sorts of conditions. They really deserve all the accolades that an award like this brings. It comes on the back of 3years of consecutive Tourism Victoria, “Mystery Shopper” scores in the high 90’s.