FAQS

FREQUENTLY ASKED QUESTIONS

have questions? CaLL US
(03) 5258 3889

What is the minimum age that can go out on your boat?

There is no minimum or maximum age. We have had children as young as 2 and people as old as 86 snorkeling. Children under 5 (i.e. 4 years old and under) are free if they don’t swim, otherwise, they are charged a full child fare. Prams & pushers not recommended. (Contact office if necessary on 03 5258 3889)

Do I have to be a good swimmer?

Many of our snorkelers cannot swim at all. Thick wetsuits offer high flotation so that you cannot possibly sink.

Are we guaranteed to see dolphins

Unfortunately not. Our dolphins are wild and free to swim wherever they wish. This makes the experience all the more special when the dolphins do interact. We see dolphins approximately 80% of tours, strict codes ensure minimal impact when we do.

I get seasick easily. Does it get rough and how long are we on the boat for?

Our tours take place in relatively sheltered waters and very rarely get very rough. Cruises between various snorkel sites on the tour are about 20 minute’s duration. Tours are canceled if conditions become unsafe. Anyone can get sea sick at any time, often it\’s due to if you are prone to sea sickness or car sickness. If that is you we recommend you take motion sickness tablets, readily available from the chemist, approximately 1/2 hr prior to departure. We also sell sea sickness bands in store for a fair price which have proven to be extremely effective.

Are we allowed to take alcohol on board?

For safety, we don’t permit alcohol to be consumed until all snorkeling is finished. For special occasions, it may be appropriate to bring your own drinks for the cruise home, but usually, our tours are so action packed that we don’t often have the time to drink it.

Do you take people out with disabilities?

Sea All welcomes people with disabilities and applaud those willing to try. However, the nature of boats and the sea may make it unfeasible for some seriously disabled. Please contact our office for more information.

Are there sharks where you go?

This is the most frequently asked question, however, it is one that bears little concern. There are sharks in all Australian coastal waters, many of these species are not harmful or considered dangerous to humans. The business has been in operation since 1996 and in that time we have not had an experience with a potentially harmful predator.  The snorkel sites that we visit are also renowned for being free from sharks. All of our swims are highly supervised and the appropriate risk management procedures are in place that satisfies the government regulations.

Do we need to bring food or something to eat?

We provide light refreshments in the form of hot & cold drinks, fresh fruit, and biscuits throughout the cruise. You are welcome to bring your own refreshments if you wish.

I am rather large do you have a wetsuit to fit?

Gift Certificate Terms and Conditions

I'm a bigger build. Do you have a wetsuit to fit?

We have wetsuits to fit all sizes from 2yrs to size 24+

What are your Gift Voucher Terms and Conditions?

The certificate is fully transferable. The certificate must be redeemed before the due date or next available dolphin swim tour. Where a gift certificate is issued for 2 or more people then the certificate can be redeemed separately if requested. The certificate will be deemed void if either, notice of cancellation is not received at least 42 hours prior to the appointment time, or the holder of the certificate fails to arrive at the appointment. Gift certificate may not be redeemed for cash. The certificate may be redeemed any day of the week. Gift certificate may be redeemed for products or other services available at the Sea All Dolphin Swims. Gift certificates are valid for 12 months from the date of purchase

For additional information, please see our Important Documents.

GIVE THE GIFT OF ADVENTURE

Perfect for him, her, the adventurer, the experience seeker, the person who has everything and the person who has been everywhere. Our Gift Vouchers are guaranteed to bring a smile to their face. 

OPENING HOURS

MON - FRI

8:30AM - 5PM

SAT + SUN

8:30AM - 5PM

BOOKING A TOUR?

Tours can be booked, quickly and securely online 24/7, until sold out. If you need assistance with your booking, please do not hesistate to reach out to our team, during office hours, or alternatively on Facebook and Instagram.